Computer Repair Pros was initially formed as a sole proprietorship, but was reconfigured as an S Corporation in December of 2008. It Started as A Mobile Computer Repair Service to Any Location. Since 2008 we have been fixing computers, servers, printers and working with network installations. Computer Repair Pros will at first be a home office start-up, utilizing one studio room in the owner’s home and serving customers in the local area. In the third month of our plan, we will move into a leased office space and hire a second technician. As sales increase, we will hire additional personnel.
Computer Repair Pros will provide computer and technical consulting (repairs, training, networking and upgrade service) to local small businesses as well as home PC users. The company will focus on marketing, responsiveness, quality, and creating and retaining customer relations.
Objectives
- To provide the best service available to the community at an affordable price.
- To generate substantial market share so that Computer Repair Pros is a common name.
- Constant growth in sales from start up through year three.
- To generate customer satisfaction so that at least 40% of our customer base is repeat business.
Mission
Our goal is to set the standard for on-site computer solutions through fast, on-site service and response. Our customers will always receive one-on-one personal attention at a very affordable price. Our customers will receive the highest quality of customer service available. Our employees will receive extensive training, a great place to work, fair pay and benefits, and incentives to use their own good judgement to solve customers’ problems.
SERVICES
Computer Repair Pros will offer computer repairs, training, networking and upgrade service to clients in two major categories: home PC users and small business users. As Computer Repair Pros and the client demands grow, we will offer software development to our business clients.
From the very first day, we will offer on-site repair and consulting services, so that our clients don’t need to take time out of their busy days to haul a computer in to our workshop. This is the single biggest frustration Jack has seen among small business owners needing computer help. Much of our diagnostic equipment is portable, and we will remove a PC to our workshop only when the problem requires more detailed diagnosis or repair. We will also offer free pick-up and delivery of PCs needing repair. To meet the growing demand for this service, we will purchase a company vehicle in the third month.
We will also offer extended maintenance contracts, so that business clients can deal with technical support and repair needs as a single line-item expense, rather than having to plan for unexpected crashes and problems with a rainy-day fund they may never use. Maintenance contracts yield a high gross margin for us, and provide peace of mind for the customer.
We will offer limited software support (installation and compatibility issues), and focus on hardware and networking support – this is a vital distinction, since software is evolving much more rapidly than hardware, and our clients will have such diverse software needs that we couldn’t possibly keep up with all of them. We will encourage clients to register their software and use the software’s own support options to their full potential. We will, however, keep up to date with multiple operating systems and networking developments, working with clients to make sure they have the most appropriate combinations of hardware, OS, networking, backup systems, and software. Backup and security are becoming higher priorities for all our potential customers, as internet usage (and its pitfalls) becomes more common, and as more and more daily records are stored electronically.
Computer Repair Pros has serviced for more than 10 years with fast and affordable computer repair.
Thank You for Trusting Us to All Our Customers!
Computer Repair Pros INC 